Cisco Collaboration | UCCE | CCaaS | Cisco Voice

Cisco Collaboration | UCCE | CCaaS | Cisco Voice
UCCE Interview Questions

UCCE Interview Questions

If you are preparing for UCCE Interview then below list of question should help.

  1. ICM Call Flow?
  2. What all are ICM Components?
  3. What is Generic PG?
  4. What is Sent-To-VRU?
  5. What is Call Type?

to be continue.

Cisco 7942 Factory Reset

Follow below simple steps to perform factory reset your Cisco 7942 IP Phone

  1. Unplug network cable from the back of phone and then plug network cable back in. The phone will begin its power up process.
  2. Press and Hold # Key from one finger when you are plugging network cable back in and before Speaker Button flash on and off keep holding # Key
  3. Release # Key and press 123456789*0#  
If you press keys unsequencely or make delay to release or hold # Key phone will boot normally hence make sure to press these steps carefully and if phone boot normally you have to perform above steps again. Below is Video guide to help you to perform factory reset on cisco phone.

Enable Administrator Account in Windows 10

By default administrator user account is hidden in windows 10 that you have to enable by running command, here is this post I will tell you the best and simplest way to enable admin account using command prompt.

  1. Tap on Windows Key. or type CMD on search bar like this 
    enable admin user in windows 10
  2. Type CMD and simultaneously press Ctrl + Shift + Enter key. note all three keys should be press simultaneously 
  3. Next window will pop up will ask you to accept press yes there will be admin command prompt , for example 
    how to enable administrator account in windows 10
  4. Type command net user administrator /active:yes and hit enter. You will get message saying command completed successfully.
  5. You're done, after restart you will find option to login using administration user account.


Q. What is DNIS and ANI?
ANI= Calling number
DNIS = Called number

ani and dnis

other way you can try to remember it as Dialed from number is ANI and dialed to number is DNIS

For example: Your extension is 23871111 and you received a call from extension number 23872387, in that case your extension is DNIS and the caller number is ANI.

Now let me brief on what is the difference between DNIS and ANI?
DNIS is stand for Dialed Number Identification Service that sold by telecom service provider incorporate dialed number which commonly used to route call in large telephonic environment.

ANI is stand for Automatic Number Identification is a feature used by telecommunication service provider to determine caller number.

Feel free to leave your comment if you want to add more?
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