Cisco Collaboration | UCCE | CUCM | Cisco Voice

Cisco Collaboration | UCCE | CUCM | Cisco Voice

Cisco 7942 Factory Reset

Follow below simple steps to perform factory reset your Cisco 7942 IP Phone

  1. Unplug network cable from the back of phone and then plug network cable back in. The phone will begin its power up process.
  2. Press and Hold # Key from one finger when you are plugging network cable back in and before Speaker Button flash on and off keep holding # Key
  3. Release # Key and press 123456789*0#  
If you press keys unsequencely or make delay to release or hold # Key phone will boot normally hence make sure to press these steps carefully and if phone boot normally you have to perform above steps again. Below is Video guide to help you to perform factory reset on cisco phone.

Enable Administrator Account in Windows 10

By default administrator user account is hidden in windows 10 that you have to enable by running command, here is this post I will tell you the best and simplest way to enable admin account using command prompt.

  1. Tap on Windows Key. or type CMD on search bar like this 
    enable admin user in windows 10
  2. Type CMD and simultaneously press Ctrl + Shift + Enter key. note all three keys should be press simultaneously 
  3. Next window will pop up will ask you to accept press yes there will be admin command prompt , for example 
    how to enable administrator account in windows 10
  4. Type command net user administrator /active:yes and hit enter. You will get message saying command completed successfully.
  5. You're done, after restart you will find option to login using administration user account.


Q. What is DNIS and ANI?
ANI= Calling number
DNIS = Called number

ani and dnis

other way you can try to remember it as Dialed from number is ANI and dialed to number is DNIS

For example: Your extension is 23871111 and you received a call from extension number 23872387, in that case your extension is DNIS and the caller number is ANI.

Now let me brief on what is the difference between DNIS and ANI?
DNIS is stand for Dialed Number Identification Service that sold by telecom service provider incorporate dialed number which commonly used to route call in large telephonic environment.

ANI is stand for Automatic Number Identification is a feature used by telecommunication service provider to determine caller number.

Feel free to leave your comment if you want to add more?
Cisco Phone Registered with Active Load ID: Unknown

Cisco Phone Registered with Active Load ID: Unknown

What is active Load ID? and Why some registered Cisco phone shows Active Load ID: Unknown?

This field display active firmware load version if Cisco phone registered with Call Manager and in some cases registered phones shows Active Load ID: Unknown

Active Load ID display unknown
  • When phone firmware load version and SCCP/SIP Phone version does not support necessary version
  • When Phone is third party phone
  • When Cisco Unified Communication Manager unable to determined phone firmware
You must be thinking How to check current Firmware version running on Cisco IP Phone?
There are many ways to check current running firmware version that I am listing below for you to check.
  1. Check running Firmware version / Load ID / Boot Load ID on Cisco IP phone itself
  2. Check Firmware version in Device Configuration page
  3. Check Firmware version / Load ID / Boot Load ID through Webpage
Let me share detail on all above steps to check current running firmware version that also called load ID.

How to Check Current Firmware Version on Cisco IP Phone

  1. Press setting button on Cisco IP Phone
  2. Scroll up/down and select Model Information and tap on select
  3. there you must be finding:
              - Model Number
              - MAC Address
              - Load File  *SSCP42.9-3-1 SR2-1S*  (you will find Load file name similar to this and that is actually your phone's firmware)

Note: this steps will exactly be same if you have Cisco 7942 model phone and it may vary according to phone.

Check Current Firmware on Device configuration page

  1. Login into Call Manager
  2. Go to Device >> Phone

Check Running Firmware Version / Load ID / Boot ID through Phone webpage

if you have IP address of phone enter it over the web page address there on first page you will find all required information related to particular phone, at the same page you will find logs related to phone.

Back To Top